On the eve of closing on selling our home, the AC stopped working. Called Total Temperature Control on the day of closing, in the late afternoon and they were able to accommodate us. Hannan heard me out and was so kind when I needed it most. Not only that, she immediately let me know the parts was under warranty and I didn't have to do anything at all for the covered part. It was in stock and our AC was fixed the next day. We were only delayed one day on closing on our home and didn't have to re-do any of our contracts. This company went above and beyond and I am so thankful and appreciative. I would recommend this company over and over, for the outstanding customer service and quality work they provide.