Frequently Asked Questions
How often should I schedule HVAC maintenance?
To keep your HVAC system running smoothly and prevent costly breakdowns, we recommend annual service. If you have both heating and cooling, it’s best to schedule maintenance twice a year—once in the spring for your AC and again in the fall for your heating system.
How long does an HVAC system usually last?
Most systems last 10–15 years, depending on the type of equipment and how well it’s maintained. Regular tune-ups of your HVAC equipment not only extend the lifespan but also improves efficiency and performance.
Should I repair or replace my system?
If your HVAC system is over 10 years old, needs frequent repairs, or struggles to keep your home comfortable, replacement may be the better option. Our factory authorized technicians can assess your system and guide you toward the most cost-effective solution. Read more in our blog here.
How do I know what size HVAC system my home needs?
System size depends on factors like your home’s square footage, insulation, ceiling height, and number of windows. We perform detailed load calculations to recommend the right-sized system so your home stays comfortable year-round without unnecessary energy use.
What’s the difference between a heat pump and central air conditioning?
A central air conditioner cools your home in the summer, while a heat pump does double duty—providing both heating and cooling. Modern heat pumps are highly efficient and perform well even in New England winters, making them a great all-in-one solution.
How long does a hot water heater last, and when should I replace it?
Most hot water heaters last about 8–12 years, depending on the model, water quality, and maintenance. If you notice rusty water, strange noises, inconsistent hot water, or leaks around the tank, it may be time to consider a replacement. Our team can inspect your water heater and recommend whether a repair or new installation is the best option.
What’s the difference between a traditional tank water heater and a tankless water heater?
A traditional tank water heater stores and heats a set amount of water (usually 40–80 gallons) so it’s ready when you need it. Tankless water heaters, also called “on-demand” systems, heat water only as it’s needed, providing endless hot water and greater energy efficiency. While tank units typically cost less upfront, tankless systems can lower utility bills and last longer with proper maintenance. Our team can help you decide which option is best for your home and hot water needs.
Are rebates available for upgrading to energy-efficient systems?
Yes! Manufacturer rebates and programs like Mass Save® often provide rebates and incentives for upgrading to high-efficiency equipment. Our team stays current on available offers and will help you maximize your savings.
What thermostat is best for my home?
It depends on your needs. Programmable thermostats let you set schedules to save energy, while smart thermostats add features like remote access, learning modes, and detailed energy tracking. We can recommend and install the right option to match your system and lifestyle. Learn more about Carrier’s Smart Thermostat App here.
What towns do you serve?
The towns in Massachusetts we serve are:
Essex County
Amesbury, Andover, Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Lawrence, Lynn, Lynnfield, Manchester-by-the-Sea, Marblehead, Merrimac, Methuen, Middleton, Nahant, Newbury, Newburyport, North Andover, Peabody, Rockport, Rowley, Salem, Salisbury, Saugus, Swampscott, Topsfield, Wenham, West Newbury
Middlesex County
Arlington, Bedford, Billerica, Burlington, Chelmsford, Concord, Dracut, Lexington, Lincoln, Lowell, Malden, Medford, Melrose, Newton, North Reading, Reading, Somerville, Stoneham, Tewksbury, Wakefield, Waltham, Watertown, Weston, Wilmington, Winchester, Woburn
Suffolk County
Boston, Chelsea, Revere, Winthrop
Norfolk County
Braintree, Brookline, Canton, Dedham, Dover, Needham, Norwood, Quincy, Wellesley, Westwood, Weymouth